Terms

PaxMonteur terms and conditions

Version 30 September 2026. These terms apply to all quotes and assignments from PaxMonteur for furniture assembly, for private customers and businesses alike. Where a rule only applies to private customers (consumers) or only to businesses, this is stated.

1. Who we are

PaxMonteur.nl is part of ABT Allround, registered with the Dutch Chamber of Commerce (KVK) under number 97959138, VAT number NL005298941B42.

You can reach us at info@paxmonteur.nl, on +31 85 060 2100 or via WhatsApp.

2. Quote and price

You receive a fixed price in advance, based on the information you give us, such as your order list, design code, photos and notes. That price applies to the work described in the quote.

All prices are in euros and include VAT.
We do not charge call-out fees or a start-up fee.
Removal of cardboard packaging is optional. The cost depends on the job and is stated in the quote in advance.
A quote is valid for 14 days for private customers and 30 days for businesses.
If it turns out during the appointment that the job is larger or different than you told us, for example because of extra furniture or other dimensions, we discuss this with you first. We only carry out extra work if you agree to it in advance.

3. When an appointment is made

The assignment is concluded as soon as you accept the quote, by email, WhatsApp or phone, and we have agreed on a date together. We confirm the appointment by email or WhatsApp.

4. Right of withdrawal (private customers only)

If you, as a private customer, conclude the assignment with us at a distance, for example via the website, email or WhatsApp, you have a 14 day cooling-off period from the moment the assignment is concluded. Within that period you can cancel free of charge and without giving a reason by sending us an email.

If you want us to carry out the assembly within those 14 days, we ask you to confirm this explicitly. Once the assembly has been fully carried out, the cooling-off period ends. If you cancel while we are already working, you only pay for the part already carried out.

5. Rescheduling or cancelling

Rescheduling or cancelling an appointment is always free of charge. We appreciate it if you let us know as early as possible, so we can offer the time to another customer.

If we cannot come because of illness or force majeure, we will let you know as soon as possible and schedule a new appointment free of charge.

6. What we expect from you

All parts are present at the agreed time, complete and undamaged.
The room where we assemble is clear and easy to reach. Let us know in advance which floor you live on, whether there is a lift and where we can park.
Let us know in advance whether there are pipes or cables in the wall where something needs to be fixed, and what the wall is made of if you know.

7. Missing or damaged parts

If parts are missing or damaged, for example because of transport damage during delivery, we assemble what is possible. To finish the job we schedule a second appointment. You will hear the cost in advance.

You pay for the second appointment at the end of that visit. With our invoice and your proof of payment you can usually claim these costs from IKEA or the shop where you bought the furniture. Please contact the seller yourself in advance. IKEA generally covers the second appointment, but the seller sets its own rules, so we cannot guarantee reimbursement.

8. Carrying out the work

We assemble professionally and according to the manufacturer’s instructions. Tall cabinets are fixed to the wall to prevent tipping. If a wall is not suitable for this, we discuss it with you. We may refuse to fix something if, in our judgement, it cannot be done safely.

Connecting water, gas and electricity is not part of our assembly, unless agreed in writing in advance. Due to high demand we are currently not taking new kitchen orders.

Afterwards we tidy up our workspace. Cardboard is only removed if you chose this option.

9. Payment

You only pay after the assembly. There is no deposit.
Private customers pay directly afterwards by card, via a payment request or by bank transfer.
Businesses pay within the payment term agreed in advance.
If you do not pay on time, we first send a free reminder with a payment term of 14 days. After that we may charge statutory interest and collection costs, for private customers in accordance with the statutory rules.

10. Warranty and insurance

Our assembly comes with a warranty. If something is not right because of our assembly, let us know and we will fix it free of charge.

This warranty does not cover faults or defects in the furniture itself, damage caused by incorrect use or normal wear and tear, or furniture that has been moved, dismantled or modified by someone else after our assembly. For defects in the furniture itself, please contact the shop or manufacturer. Your statutory consumer rights always remain in force.

During the assembly we are insured at your home or workplace with business liability insurance.

11. Lowest price guarantee

Do you have a written quote from IKEA’s assembly service or from an online job platform for the same work, with a lower total price? Send us that quote before you accept ours, and we will adjust our price.

It concerns the same furniture and the same work, and the quote is still valid.
We compare the total price, including call-out fees, surcharges and service fees.
The guarantee only applies to IKEA’s assembly service and job platforms. It does not apply to individual providers, such as assemblers found via Marktplaats, freelancers or similar providers.
PaxMonteur is not affiliated with IKEA.

12. Liability

If damage occurs through a mistake on our part, we repair it or compensate the damage. We are insured for this with business liability insurance.

We are not liable for damage to pipes or cables in the wall that were not reported to us in advance and were not visible, for defects in the furniture itself, or for damage that was already present.

Our liability is limited to the amount our insurance pays out in that case, or, if it does not pay out, to the amount of the assignment. This limitation does not apply in the case of intent or gross negligence on our part.

13. Complaints

If you are not satisfied, please let us know as soon as possible at info@paxmonteur.nl or on +31 85 060 2100, preferably within 14 days after the assembly. We respond within 14 days and look for a solution together with you.

For private customers: if you report a defect within two months of discovering it, this is always on time.

14. Privacy and applicable law

How we handle your data is explained in our privacy statement.

All agreements with us are governed by Dutch law. If we cannot resolve a dispute together, it may be submitted to the competent court. As a private customer you may also submit a dispute to the court of your own place of residence.