Blog · 27 October 2026
Missing or damaged part: what now?
It happens regularly: one bag of screws too few, a box that was not delivered or a panel with a damaged corner. Here is how to sort it out.
If a small part is missing, such as a screw or dowel, you can reorder it from IKEA using the part number in the instructions. If a whole box is missing or a panel is damaged, contact IKEA or the seller and keep your order confirmation to hand. If the assembler is already with you, they will assemble what can be done safely. A second appointment is needed for the rest, which is charged separately.
Step 1: establish exactly what is missing
Every IKEA instruction booklet starts with an overview of all the parts, with a number for each part. You need that number to reorder anything. Lay the bags of fittings next to the overview and count them.
If a complete part is missing, such as a door or a drawer, first check whether a box was not delivered. Your order confirmation states how many packages your order consists of.
Step 2: how to arrange a replacement part
- Small fittings: reorder them via the spare parts page on the IKEA website, or ask for them in store.
- A missing box: report it to IKEA customer service with your order number.
- A damaged panel: take a photo of the damage and of the box straight away, and report it to IKEA or the seller.
- Bought second-hand: look up the part number in the instructions, which for most furniture are available as a PDF on the IKEA website.
What if the assembler is already at your home?
If we discover during assembly that something is missing, we will discuss it with you straight away. Usually most of the job can still be completed: the frame is up, the shelves are in and only one door or drawer is waiting for a part.
To finish the job, we schedule a second appointment as soon as the part arrives. This second appointment is charged separately. The exact arrangements are set out in our terms and conditions.
How to prevent it
Most problems can be spotted at delivery. Count the boxes, compare them with your order confirmation and look for damaged packaging. You can read more in our preparation checklist.
Frequently asked questions
Frequently asked questions about missing parts
Can I reorder a missing screw or plug from IKEA?
Yes. You can reorder small parts such as screws, dowels and fittings from IKEA via the website or in store, usually free of charge. You will need the part number from the instructions.
What does the assembler do if a part is missing?
We assemble everything that can be done safely. The section that cannot be finished stays as it is until the part arrives. This requires a second appointment.
Who pays for the second appointment?
A second appointment is charged separately and paid at the end of that visit. If the cause was the delivery, you can try to recover these costs from IKEA or the seller yourself.
Can a damaged panel still be assembled?
Sometimes. If the damage is on a side that will be out of sight, it can be done after discussing it with you. If the panel is broken or the damage is at a joint, replacing it is better. A wardrobe must stand firmly and safely.
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